Join the Listening Economy

Active Listening is proven to be essential for emotional wellness, and is considered one of the most important business skills. Whether you'd like to become a Professional Listener and provide Active Listening as a Service (ALaaS) on the Hapi platform or boost your leadership skills and drive revenue in your current job, the ALA certification program is perfect for you! The Listening Economy will open up new opportunities and increase your income no matter how you use this training.
Developing Listening Leaders

Course curriculum

Browse the course chapters and lessons

    1. 1.1 Course Overview

    2. 1.1 - Reflection: The Dream Team

    3. 1.2 What is Professional Listening?

    4. 1.2 - Active Challenge: Taking Note

    5. 1.3 Become an Impactful Listener

    6. 1.3 - Active Challenge: Paraphrase for Peace

    7. Quiz: How do we make an impact on our calls?

    8. 1.4 Build Trust & Safety

    9. 1.4 - Reflection: Explore Psychological Safety

    10. 1.5 Ei - A Framework to Listen

    11. 1.5 - Active Challenge: Dropped Hobbies

    12. Quiz: What is emotional intelligence?

    13. 1.6 Examples of Ei Questions

    14. 1.6 - Reflection: Being Heard

    15. Review Quiz: Chapter 1

    16. Listening Hours

    1. 2.1 Chapter 1 Review

    2. 2.2 The Guiding Voice of Optimism

    3. 2.2 - Active Challenge: Two Wolves of Optimism

    4. 2.3 Encourage Awareness

    5. 2.3 - Active Challenge: Bless Your Bites

    6. Quiz: What is optimism, and how does it help awareness?

    7. 2.4 Enable Self-Regulation

    8. 2.4 - Active Challenge: 5 5 5 Box Breathing

    9. 2.5 On Empathy

    10. 2.5 - Reflection: Exploring Empathy

    11. 2.6 Foster Resilience

    12. 2.6 - Reflection: Remembering Resilience

    13. Quiz: How do we encourage resilience and self-regulation?

    14. 2.7 Empathy in Action

    15. 2.7 - Active Challenge: Here Comes the Sun

    16. Review Quiz: Chapter 2

    1. 3.1 Chapter 2 Review

    2. 3.2 Enhance Trust

    3. 3.2 - Reflection: Fresh Ears for a Day

    4. 3.3 Unconditional Positive Regard

    5. 3.3 - Active Challenge: Dip and Sip

    6. Quiz: How does unconditional positive regard enhance trust?

    7. 3.4 Craft Thoughtful Questions

    8. 3.4 - Reflection: Getting Curiouser

    9. 3.5 Guide Towards Decision

    10. Quiz: What's the deal with questioning?

    11. 3.6 Crisis Techniques

    12. Quiz: Is a "crisis" a crisis and what can we do?

    13. 3.7 Reflect on Listening

    14. 3.7 - Reflection: The Habit

    15. Review Quiz: Chapter 3

    1. 4.1 Chapter 3 Review

    2. 4.2 Continue the Conversation

    3. 4.2 - Reflection: Build the Psychic Bridge

    4. 4.3 Social Upskilling

    5. 4.3 - Reflection: Social Skill Building

    6. Quiz: How do we improve our conversations with others?

    7. 4.4 Become a Listening Leader

    8. 4.4 - Active Challenge: Become the Teacher

    9. 4.5 Restore

    10. Quiz: How do we restore to be better listeners?

    11. 4.6 - The Listening Life

    12. Review Quiz: Chapter 4

About this course

  • $499.00
  • Learn at your own pace
  • Engage with the community
  • Course completion certificate

Developing Listening Leaders @ Work

Grow your business, improve your team, and enhance trust in the workplace.

The Atlantic Listening Academy can help develop your team into more effective listeners. Contact us for business pricing at:

  • Studies have shown that companies who listen to their employees can expect to see higher rates of productivity, decreased employee turnover, conflict reduction, and overall positive work culture.

  • Our Atlantic Listening Academy trains your team to become Listening Leaders, which drives revenue growth. Academic studies show that those who better listen to customers, have increased client intimacy, less churn, greater opportunities to cross sell and up sell, and a better understanding of what’s important to your clients and the partners.

  • At Hapi, we implement listening strategies and tools to obtain anonymous aggregated insights about your employees so that your company can make data-driven decisions that lead to better outcomes for your business.

Start your professional listening journey today

Build and develop your listening and emotional intelligence skills with The Atlantic Listening Academy. Study at your own pace, earn a certificate, and engage with our active listening community.

Many of our graduates go on to earn over $25k/year as Professional Listeners on the Hapi platform.

Join our VIP Listener List

Not ready to enroll or just want to stay in the loop? Join our VIP Listener List to receive periodic updates from Hapi and The Atlantic Listening Academy.

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